From Informed Decisions: Conversations and Q&A with Randall Craig and Ronja Francoeur

From Informed Decisions: Conversations and Q&A
with Randall Craig and
Ronja Francoeur

Rowing in the Same Direction: Using Internal Communications to Drive Team Alignment

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About this episode: 

Communications is a critical management tool to build an aligned team. Consider the challenges when done poorly: misinterpretations, incorrect assumptions, disengagement, mistrust, and resistance to change.  And the business impact is real: poor communications puts the brakes on growth, reduces productivity, and has a negative impact on culture.  

Let’s talk about:

•  What role does each level of management and group have to play in getting the message out

•  Internal communication best practices and inventory of possibilities

•  The “external” brand vs “internal” culture connection, and

•  How to identify when there is a “broken link” in the communications plan and execution, and what to do about it.

Part 1

Part 2

Topics Discussed (with timestamps)

•   What internal communications are needed to power a well run organization? (01:18)

•   How do you know if your internal communications are "good enough"? What are the symptoms of a team when there is not enough or too much? (02:48)

•   How do you create trust and psychological safety so people feel comfortable communicating freely... but colleagues have had negative experiences with each other? (09:06)

•   How do we create boundaries around who to invite to meetings so people don't feel "left out" or slighted? (14:09)

•   When the org chart is missing an internal coms seat: How does this happen (and happen too often)? (23:02)

•   When internal communications and external communications are lead by the same employee, and what frameworks are used to create both types of communications? (00:55)

•   Communication is a skill: How can leaders best invest in developing their communication skills, and upskill their team? (06:31)

•   Townhalls (12:08)

•   How can organizations create more accountability and sense of importance to their internal communications? (18:21)

•   Internal communications are discretionary and don't have real world deadlines: How can we flag when things are going awry without being the "whistleblower"? (20:44)

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